Food supplement. Not a medicine. Sold by Washingoastrengt, London, United Kingdom.

Frequently Asked Questions

Find answers to common questions about Nutra Nova.

Product Questions

No. Nutra Nova is a food supplement as defined by EU Regulation 1924/2006 and the Food Supplements Directive. It is not a medicine and is not intended for the diagnosis, treatment, cure, mitigation, or prevention of disease. It is designed to complement a balanced diet and healthy lifestyle.

Nutra Nova contains nine essential nutrients: B1, B2, B3, B5, B6, B12, biotin, vitamin C, magnesium, and zinc. Each nutrient is included at carefully calibrated levels to support daily wellness. For a complete breakdown with dosages, visit our Ingredients page.

Yes. Nutra Nova capsules are made from plant-based cellulose and contain no animal-derived ingredients. All nutrients are sourced from vegetarian origins, making the product suitable for both vegetarians and vegans.

Nutra Nova does not contain gluten, dairy, soy, or nuts. However, it is manufactured in a facility that may process tree nuts and sesame. If you have known allergies, please consult the full ingredient list or contact our customer support team before use.

Each bottle of Nutra Nova contains 90 capsules. At the recommended dose of one capsule daily, each bottle provides a 90-day supply or approximately three months of continuous use.

Usage & Safety Questions

Take one capsule daily with a glass of water, preferably with food. Do not exceed one capsule per day. You can take it at any time that fits your routine - morning with breakfast, lunch, or dinner. Consistency helps you remember, so choose a time that works best for you.

Yes. Nutra Nova is formulated for daily, long-term use as part of your wellness routine. Each nutrient is included at safe, research-informed levels. However, if you have specific health concerns or are taking medications, consult with your healthcare provider before starting any new supplement routine.

If you are taking prescription medications, speak with your healthcare provider or pharmacist before adding Nutra Nova to your routine. Some supplements can interact with certain medicines, and professional guidance ensures your safety and prevents potential interactions.

If you are pregnant, breastfeeding, have a diagnosed medical condition, or are taking medications, consult your healthcare professional before using Nutra Nova. Children under 12 should not take this product unless specifically advised by a healthcare provider. Keep out of reach of children.

If you forget to take your daily capsule, simply continue with your routine the next day. Do not take two capsules to make up for a missed dose. Just pick up where you left off.

Store Nutra Nova in a cool, dry place at room temperature (15-25°C). Keep the bottle sealed when not in use to protect from moisture. Avoid direct sunlight and do not refrigerate. Keep away from children and check the expiration date before use.

Ordering & Delivery Questions

Ordering is simple: fill in our form with your name and phone number. Our team will call you to confirm your order and answer any questions. No payment is required upfront. Once confirmed, we dispatch your order within 1-2 working days.

Delivery costs vary by location within the UK. Our team will confirm the exact delivery cost during the confirmation call, before any payment is taken. See our Delivery page for more details.

We dispatch orders within 1-2 working days. Standard UK delivery then takes 3-5 working days depending on your location. Exact timescales are provided during your confirmation call.

No. We offer cash on delivery only. This means you can pay in cash or by card when the courier arrives at your home. No upfront payment is required, giving you complete peace of mind.

The courier will typically leave a note requesting redelivery. Please contact our team on the number provided in the note, and we'll arrange an alternative delivery time that suits you.

Yes. You can cancel your order anytime before dispatch at no charge. Simply call our team during business hours (Monday-Friday, 9am-5pm). Once dispatched, the 14-day return window applies.

Returns & Refunds Questions

Yes. You have 14 calendar days from receipt to change your mind and return your order. The product must be unopened and in its original packaging. Visit our Returns & Refunds page for full details and instructions.

Contact our team via email at info@washingoastrengt.world or by phone at +44 20 7494 8271 (Monday-Friday, 9am-5pm). Provide your order number and reason for return. We'll provide return instructions and arrange collection if needed.

Refunds are processed within 14 days of receiving your return. The time for the money to appear in your account depends on your bank - typically 3-5 working days.

We take damage seriously. If your Nutra Nova arrives damaged, contact us immediately with photos of the damage. We'll arrange a replacement or full refund at no cost to you. Your satisfaction is guaranteed.

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