Privacy Policy

Last updated:

1. Introduction

Washingoastrengt Ltd ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website and place orders with us.

2. Data We Collect

We collect the following personal data:

• Order Information: Name, phone number, delivery address, payment method (collected by courier).
• Contact Information: Email and message content from contact forms.
• Technical Data: IP address, browser type, pages visited (via Google Analytics with your consent).
• Cookies: Session and tracking cookies for website functionality and analytics.

3. How We Use Your Data

We use your data to: process orders, arrange delivery, respond to inquiries, improve our website, and analyse usage patterns (with your consent). We do not sell your data to third parties.

4. Legal Basis for Processing

We process your data under GDPR Article 6: contractual necessity (fulfilling your order), legal obligation (tax/compliance records), and legitimate interest (customer service).

5. Third Parties

We share data only with: our courier partner (for delivery), Google (Analytics and Ads Conversion Tracking with your consent), and our payment processor (courier cash/card collection). No data is transferred outside the UK/EU without appropriate safeguards.

6. Your Rights

Under GDPR and UK data protection law, you have the right to: access your data, correct inaccuracies, request deletion ("right to be forgotten"), object to processing, and data portability. Submit requests to info@washingoastrengt.world.

7. Data Retention

Order and payment data are retained for 6 years (UK tax law). Contact form submissions are deleted after 30 days unless you opt for marketing. Cookies expire as per your consent settings.

8. International Data Transfers

Your data is processed in the UK/EU only, except for Google services (USA) which use Standard Contractual Clauses approved by the ICO.

9. Children's Data

Our services are not intended for persons under 18. We do not knowingly collect data from children.

10. Cookies & Tracking

We use: strictly necessary cookies (website function), analytics cookies (Google Analytics, with your consent), and marketing cookies (Google Ads conversion tracking, with your consent). You can manage these via our cookie banner.

11. Contact & Complaints

For privacy questions, contact us at info@washingoastrengt.world. If you believe we've violated your rights, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Policy Updates

We may update this policy. Changes will be posted on this page with a new "Last updated" date.